In this policy we can be translated as Mo’s Grazing Supplies
Where We Ship To
We ship to most Canadian addresses. We ship to all Canadian provinces and your order’s shipping costs will be calculated at checkout by the automatic shipping calculator. Mo’s Grazing Supplies reserves the right to refund your order for locations within our designated shipping areas that are too remote, which are cost prohibitive and are deemed as areas subject to extended area surcharges. Free shipping is not applicable in these remote serviced areas. You will be contacted if there are any issues with shipping to your location, and we will do our utmost best to find a fitting solution.
For the Northwest Territories and Yukon, Mo’s Grazing supplies is not always able to calculate the cost of shipments to the Territories at checkout. Please email marinus@mosgrazingsupplies.ca and we will try to obtain a quote on shipping costs or, fill in the request a quote page and submit it with a list of products you would like to order and we will give you a custom quote including shipping if possible. Please also feel free to include any details/experience as to how you may presently receive shipments this can help us a lot.
US customers
As of now we have not shipped to the US. If you are a US customer, please contact us and we will see how we can help, sometimes we can help out with dropship or find a way to ship to you.
Shipping Rates
The rate charged for the shipping of your order is based on the size/weight of your products and your shipping location’s postal code. Our shipping calculator will pack your items and calculate the costs based on your specific location’s postal code. Before the final checkout page, you will be shown the cost of shipping to your location. You may then proceed with your order and complete shipping information and payment at checkout. If the shipping costs seem too high, we highly encourage you to contact us for a shipping quote as we will then manually calculate the order. We reserve the right to change the original shipping method quoted when you placed your order to a different method of our choice whether it be a different Courier, Canada Post or LTL carrier.
How YOU CAN LOWER SHIPPING COSTS in remote/rural locations
Couriers quote shipping based on package or pallet size, weight and your postal code. If you’re in a remote location it is always best to ship to the nearest town or courier terminal and pick it up. We have seen significant differences of $500 to your home just outside of the nearest town’s local courier location. We have found on many occasions, it is best to ship directly to your work, relative or courier address then using your home address (postal code). You can find your shipping cost before checkout by entering your postal code vs an “in town” postal code. On checkout you can enter a different shipping location from your billing location.
Couriers & LTL Freight
We may use any of the following carriers at our discretion for shipping: Canada Post, Ace Courier, Canpar, Purolator, Highway-9, Day & Ross, Manitoulin & various other LTL Freight Trucking and or Couriers.
Free Shipping Level
If you reach our free shipping level, we reserve the right to ship your order at our convenience with any of the shipping providers we may use for the size of your order based on your location. Your shipment may be shipped by Canada Post, Courier or LTL Freight or a combination thereof.
Remote and rural locations
If your order includes free shipping we reserve the right to refund your order if shipping costs are prohibitive to your specific location. We will try to ship your items to the nearest courier agent location if possible. You may be required to pick your items up at this location.
We will contact you if there are any issues with free shipping to your location. Our Free Shipping provincial levels may change at any time.
Time to Ship Your Order
Orders are generally shipped within 1-5 business days upon receiving your order. If your order contains an item on backorder we will be in touch and we can either refund you, exchange for a different brand or hold your order to ship complete. In either case we will contact you directly if there is an issue with your order. Business Hours Monday – Friday 8 am – 5 pm.
Shipping Policies
Shipments are delivered Monday to Friday, between 9am and 5pm local time. In some cases, smaller shipments made by courier may be left at your door. A note indicating that they may do so may be required. Please note that larger shipments made by common LTL carriers require a signed acknowledgement of receipt. Please check your order carefully upon delivery. Customers must sign a bill of lading; the trucking company will not reimburse for damages if it is not marked on the bill of lading. PLEASE MARK ON BILL OF LADING IF THERE ARE DAMAGES and CALL AND EMAIL US WHILE TRUCKING COMPANY IS STILL ON SITE.
Same policy is for Hold For Pick Up at the terminal deliveries, check for damages before signing and taking possession of goods.
Freight Delivery
Freight rates are calculated by dimensions and weight. The automatic shipping calculation tool which is connected to our webshop will calculate shipping costs, all shipments will be reviewed before shipping. For pallet freight customers need to provide an in-town business address with regular receiving hours and a forklift or loading dock capable of handling pallets up to 4000 lbs. Or your order can be shipped to our freight carrier’s closest terminal for you to pick up (hold for pick up). If your order is to be shipped by common carrier, and you require a delivery appointment, advance notice or power tailgate service please let us know by email or a phone call so this can be noted on the bill of lading and arrange can be made at delivery time, there may be additional charges for these services. The trucking company will not unload your shipment, you must have people there to unload the order. Deliveries can only be made to locations with a street address and with a postal code. We cannot deliver to PO boxes. Please check your order carefully upon delivery.
COSTS RELATED TO AN INCORRECT ADDRESS OR REFUSAL AT DELIVERY ADDRESS WILL BE CHARGED TO YOU THE CUSTOMER.
Shipping Frequently Asked Questions
When will my order ship?
Standard product orders usually ship within 1 to 3 days (if different we will contact you) if all items in the order are available. If you have a special requirement, let us know and we will always try our best to accommodate your needs. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery.
What shipping methods are available?
Standard ground shipping is our main mode of transport; most deliveries are shipped by Purolator or ACE Courier. In some circumstances, your order will be shipped by a common carrier due to weight, size, and destination of the items ordered.
Can I pick up my order locally?
Yes, we offer local pickup and encourage it (!) at our Iron Springs or Picture Butte, Alberta warehouse/store by appointment only. Please use the local pickup option at checkout so shipping charges will not apply and then select your date and time for appointment. If you have any questions, you can email us at marinus@mosgrazingsupplies.ca
What are the shipping rates?
Shipping rates are determined by weight, size, and destination. We try to source the best rate for you; they greatly depend on postal code location. (bigger cities and hubs are usually cheaper than remote towns and hamlets)
How do I track my package?
Once your package has been shipped, a tracking number will be provided on your shipping confirmation email. Pallet and LTL shipments don’t always have the option to do a track and trace option. Please note that after your order has been shipped, it may take 24 to 48 hours for the courier to update the tracking information. To track a common carrier shipment, please call our customer service at 403 339 0740 Monday to Friday from 9am to 4pm Alberta time.
Can I refuse a package if it is damaged?
Yes. but, if you have already accepted the package, please call us at 403 339 0740 within 48 hours of delivery to ensure a prompt exchange. If you have not written on the bill of lading that there are damages, then we will not be able to exchange or return your product.
Return Policy
A copy of the customer receipt and original packing slip must accompany all returns. If returning by mail, the customer pays return shipping. A refund will be issued only to the original credit card or Email for E-transfers. All clearance/sale products are final sale and cannot be returned. The product to be returned must be in its original condition and in its original packaging.
All returns must be made within 15 days of the original purchase. A 10% fee will apply for purchases made via Credit Card with an additional 10% stocking fee applied for orders returned after 15 days (up to 30 days). If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. No refunds or exchanges available for special or final order items
Non-returnable items
Opened and used or damaged products (damaged products only if you have contacted us and we approved the refund and return)
There are certain situations where only partial refunds are granted
Any product not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original credit card used or original method of payment, credit to your account, or an E-transfer to the original email we received the original payment from.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marinus@mosgrazingsupplies.ca.
Sale clearance items
Only regular priced items may be refunded, unfortunately sale clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us by email or phone call.
Return Instructions
Please call our customer service at 403 339 0740 or email marinus@mosgrazingsupplies.ca to make arrangements for returns. Use the original packaging or a strong corrugated carton to ship. Include the customer receipt and original packing slip, then pack and tape your package securely. Please indicate the reason for return on the invoice. Damaged items and shortage please report damaged or missing items within three days of delivery by calling 403 339 0740. If you have not noted the damages on the bill of lading or with the shipping company driver then we will be unable to issue credits or exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you ship an item to us COD the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.